Terms of Use


Welcome to Grandluxe.com (“Website”). Please read these Terms and Conditions (“Agreement”) carefully before accessing or using the Website. Your use of the Website and/or purchase of any products through the Website constitute your acceptance of the following Agreement.  By accessing the Website, you ("User" or "you") represent and warrant that you have (1) read, understood and agree to be bound by the Agreement and that (2) you agree to comply with all applicable laws and regulations concerning your access and use of the Website.

About

The Website provides information about Grandluxe and the products & services offered by Grandluxe. Features and specifications of products described or depicted on the Website are subject to change at any time without notice.

Intellectual Property

Grandluxe.com is owned by Grandluxe Private Limited (“Company”). Unless otherwise stated, all names, trademarks, service marks, logos and images displayed in the Website are registered trademarks of the Company. Nothing on the Website should be construed as granting any rights to use any trademark without the prior written permission of the Company. The written content on the Website is owned by the Company and may not be reproduced in whole, or in part, without the written permission of the Company.

Modification

The Company reserves the right to change these Terms and Conditions at any time without prior notice.  Any such revisions will be effective immediately upon posting of the revised Agreement on the website. You agree to review the Agreement periodically, and the continued use of the Website constitutes acceptance of any revisions to this Agreement.

Termination

The Agreement is effective unless and until terminated by Grandluxe. If you fail to comply with the Agreement, the company may terminate the Agreement without notice and deny you access to the Website.

Governing Law & Jurisdiction

This Agreement will be governed by & construed in accordance with the Laws of the Republic of Singapore. As applicable, any disputes arising out of or relating to this Agreement will be subject to the exclusive jurisdiction of the courts of the Republic of Singapore.

Online Store

Placing an Order

After you have added an item to your shopping cart, you can review your selections where you can update quantities and/or remove items. Upon review, you can either continue shopping or proceed to check out and place your order. 

Order Confirmation

After you click “Submit Order”, a confirmation message will be sent to your registered email. If you have an account, you can also view the history of your orders by logging in to your account.

Cancellation/Change of Orders

If the item that you ordered is either out of stock due to an inventory error or unforeseen delays by the manufacturer, you will be contacted within 2 working days. The out of stock item will be cancelled from your order and you will be refunded accordingly.

For change of delivery address or cancellation of orders, please contact us via phone or email within 24 hours from time of order placed.

International Shipping Countries

Grandluxe ships to all countries serviced by DHL. Please email us at webstore@grandluxe.com.sg or call us at (+65) 6268 5944 if you have issues placing an international order.

Cost & Shipping

All orders ship within 1-2 working days. Orders are not shipped on weekends or holidays. You can track the status of your order by logging in to your account.

Shipping rates: Shipping rates and estimated delivery times vary depending on location.
For delivery to a Singapore address (via Speedpost), a flat delivery fee of US$15 is applicable.
For delivery to international countries, delivery fee is based on prevailing rates from DHL.

In the event that your package is rejected due to reasons such as wrong address, a delivery fee based on prevailing rates from DHL is applicable to resend the package.

We do not ship to PO boxes, please provide a physical address.

Transit Time

Typical delivery lead time for international orders is 4 to 5 days. Once the order reaches your country, it may take several days for your shipment to be cleared through customs. Customs clearance varies by country and is at the discretion of the customs agency in the destination country.

Taxes & Duties

The international shipping charge is not inclusive of customs duties/taxes, which may be charged separately by the carrier.  All applicable customs fees, taxes and duties will be borne by the customer. Customs authorities require that we declare the value of your order on your package. It is the sole discretion of the custom agents to release your package.

Payment, Pricing & Promotions

Payment is online via paypal (Visa, Mastercard, Discovery & Amex). PayPal protects the buyer's information as no financial information is transmitted. A confirmation email is sent out by PayPal for each transaction conducted in this way. All prices are listed in USD. Grandluxe Private Limited reserves the right to change the prices at any time without prior notice. Discount codes are only valid for a stated period of time; they will not be accepted after expiration date.